Frequently asked questions (FAQ)
Additional Terms and Conditions Virtual Classroom Dutch Course Online
‘The Student’ hereafter refers to the person who is registered for the Virtual Classroom Dutch Course or Dutch Course or Online Dutch Course and who will be the person participating in the Virtual Classroom Dutch Course.
‘Dutch Course Online Virtual Classroom’ or ‘Virtual Classroom’ or ‘Virtual Classroom Dutch Course’ or ‘Virtual Classroom lessons’ hereafter refers to a live training course session as well as the technical platform on which a Virtual Platform training course is hosted, whether or not a live training course session is in progress.
This document defines the conditions for participation in a Virtual Classroom Dutch Course of Dutch Course Online.
2.Obligations of the student in our Virtual Classroom
2.1 Your responsibility for information
You agree to keep confidential any information related to our students, teachers and Dutch lessons in your Virtual Classroom Dutch Course. As such, you agree not to permit any third-party access to the Virtual Classroom Course or to disclose the above-mentioned confidential information.
2.2 Mandatory use of Separate room
You agree to take online classes at home in a separate room (e.g. your bedroom or study room). Nobody except you is allowed to stay in this room and watch or listen to our students and Dutch lessons. You are not allowed to share your screen, computer or room with anyone else during your Dutch classes.
2.3 Mandatory use of Webcam
You agree to use a webcam in the Virtual Classroom. The use of a webcam is mandatory. We want to make sure there is no one else watching or listening to our students or following our Dutch lessons. Your webcam should remain switched On during your lesson. If you want to turn (or keep) your webcam off, you are expected to explain why before or after the start of the lesson. When you switch your cam off without any prior consent you will receive a warning, and later after a second time you will be excluded from the Virtual Classroom without any warning.
2.4 Mandatory use of Headset
You agree to use a headset in the Virtual Classroom.
2.5 Your responsibility for the privacy of your fellow students
Please take note you are partly responsible for the privacy of your fellow students and our teachers. If you are not compliant with this rule, you may break Dutch Privacy and Copyright law. Please see Consequences of Breaking Dutch Privacy and Copyright laws below. We advise you to take this warning seriously.
2.6 Personal use only
You agree to not make use of the Virtual Classroom for any other unauthorized use, whether personal or professional.
2.7 Intellectual property & Copyrights
The Dutch lessons as well as any documentation, used during our Virtual Classroom Course is the property of Dutch Course Online. The Dutch lessons and materials are protected under Dutch copyright, trademark and other intellectual property laws. You may not take photos, screenshots, make audio/video recordings, or post, distribute, sublicense, translate, print, reproduce in any way any such materials or lesson without the prior express written consent of Dutch Course Online. This includes all terminology and content of the Book Simpel Nederlands. The book Simpel Nederlands is not available for purchase in any bookshop. You are not allowed to sell your book or use it in any other Dutch course without the prior express written consent of Dutch Course Online. Please read Consequences of Breaking Dutch Privacy and Copyright laws below.
You agree not to reproduce, duplicate, copy or re-sell any part of our site, books or Dutch lessons in contravention of the provisions of our terms of website use.
2.9 Prohibition Recording of Virtual Classroom Lessons by students
You are not allowed to take screenshots, photos, record videos or audio of any lesson, books, materials or students of Dutch Course Online.
By taking screenshots, photos, record videos or audio of any lesson, books, materials or students of Dutch Course Online you will:
1. break the Copyright law of the Netherlands and/or
2. break the Privacy law of the Netherlands
Please read Consequences of Breaking Dutch Privacy and Copyright laws below.
2.10 Consequences of Breaking Dutch Privacy and Copyright laws
When you are not compliant with these Terms and Conditions, you may be prosecuted and then be held liable for the breaking the Dutch law. It will cost you somewhere between 25.000 – 100.000 euro in Privacy & Copyright penalties and damages. We advise you to take this warning seriously.
2.11 Your personal responsibility
You are responsible for all activity that results from your use of the Virtual Classroom.
3. Recording of Virtual Classroom Lessons by Dutch Course Online
For reasons of quality assurance or to permit later viewing by registered students of Dutch Course Online who are unavoidably absent during a lesson, Dutch Course Online may record Virtual Classroom Lessons unless there is a written request by a student to not record the session. You agree that a request to not record a session shall be explained and shall not be unreasonably made. The recordings may be published on the e-learning part of the website of Dutch Course Online protected by a password and will be only accessible to students and teachers of Dutch Course Online. Dutch Course Online will never make the recordings public.
You by default accept to be recorded and by signing the Registration Form for our Dutch Course, you consent that the recording can be used in the manner indicated above.
Dutch Course Online agrees to not use the recordings for any purpose except those indicated above without the express written consent of those in the recording.
4. Exclusion from Virtual Classroom
Dutch Course Online expects you when attending a Virtual Classroom to behave in a polite and appropriate manner and reserves the right to exclude you in the event of disruptive, abusive or threatening behavior. In such an event, no refund will be payable to you.
5. Equipment of the student
Dutch Course Online bears no responsibility for the student’s equipment (e.g., computer, modem, internet connection, speakers, webcam, microphones and bandwidth). In other words, you are exclusively responsible for the condition of your personal equipment and for performing the obligatory technical checks at the commencement of this agreement and prior to attending the Virtual Classroom course.
6. Responsibility Dutch Course Online
Dutch Course Online is not responsible for the potential risks or damages caused by the use of the Virtual Classroom and associated software, online tools, audio and/or visual content, and communications systems. Dutch Course Online is not responsible for any problems connecting to the Virtual Classroom website or malfunctions related to or caused by any network or telephone lines of the student, any technical restrictions or security policies imposed by the Student’s computer service provider or computer services department, (including but not limited to the use of proxies, firewalls, IP blocking, port blocking, restrictions imposed by the use of Virtual Private Networks, etc.), problems with the equipment of the Student, problems with the Internet connection of the Student, or inability of the Student to access any website. If in doubt, the Student should communicate with his or her computer services provider or computer services department.
7. Liability Dutch Course Online
Dutch Course Online declares that the company’s liability for any students’ claim whatsoever is limited to the sum that he or she has paid for the course(s). We will not be liable for indirect, special or consequential loss (including loss of privacy/personal data, anticipated profit or other data), howsoever arising, caused by the use of Skype, Google Hangouts, Google Meet, the Virtual Classroom and associated software, online tools, audio and/or visual content, and communications systems. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen.
8. Rescheduling of Virtual Classroom lessons
If your teacher will fail to join the Virtual Classroom due to technical issues (e.g. broken internet connection at his place) or his illness, Dutch Course Online will reschedule the missed lesson and plan an additional lesson at the weekend. The failure to attend the additional lesson will not be eligible for refund whatsoever.
9. Failure to Attend
The failure to attend a Virtual Classroom will not be eligible for refund whatsoever.
We reserve the right to change the physical group lessons at any location where Dutch Course Online offers lessons to online lessons in our Virtual classroom (via the internet) under extraordinary circumstances like:
1. If our teacher is sick and we are not able to find a replacement in time. We may offer you an online lesson instead of the lesson at Dutch Course Online. This also means that you may have your replacement lesson via the internet at another time than your usual class times. Replacement lessons are offered at the weekend on Saturday or Sunday. We will send you an email with all instructions. Missed replacement lessons are not eligible for refund.
2. Epidemics (like Coronavirus COVID-19) or other extraordinary circumstances. The outbreak of COVID-19 can constitute extraordinary circumstances, as it is a serious public health emergency which can result in draconian public measures that are entirely outside of our control. We follow the advice of the RIVM (National Institute for Public Health and Environmental Protection) and we also keep track of the public situation in Online. As long as universities (TU/e, Fontys) continue their education, we will continue our lessons. If they will close, we will close but continue our lessons in our virtual classroom via the internet. You will not be eligible for any refund.
We will always inform you by email about all changes in your course in advance. It is your responsibility to add our email address to your contacts and check your email box (as well as your Spam box and all Gmail Tabs) daily.
If we will be forced to close our offline lessons due to extraordinary circumstances and will not be able to offer you online lessons instead, we reserve the right to postpone, change or cancel your course and offer you a partial refund for missed lessons.
Our courses are designed for highly educated people. Having a higher education degree or being a student at a university is an absolute must. Please take also into account that our courses are not suitable for slow learners.
You must speak English if you want to be admitted to our A1 and A2 courses. Participation in our courses requires knowledge of the English language. At the beginner’s levels (A1 and A2), there must be a language of instruction. The language of instruction is English. You need to speak/understand English at least at A2 level.
If you book our course but you do not speak English well, we will cancel your booking. We will charge our administration fee (25 euro) and refund the rest of your payment.
Please take note: If provide us with wrong information about your level of Engels and during the first lesson it appears that you do not speak English well, your admission will be directly canceled. You will not be allowed to participate in the course anymore. You will not receive any refund.
Dutch Placement Test
Students who intend to enroll in a Dutch course at Dutch Course Online, and who have previously studied the Dutch language elsewhere, must first complete the Dutch Placement Test. Those students who have never studied the language before, must first complete the Placement Test for New Students.
By taking our placement test you agree to receive our newsletter, as well as promotional offers and announcements from Dutch Course Online. Your name and email address will not be shared with any third party. You can unsubscribe from our newsletter at any time.
We provide our placement test free of charge under these conditions:
We allow to take our Placement test only one time. If you like to take our Placement test more than one time you have to contact us and get our permission to take the test second or third time. If you take our placement test second or third time without contacting us, we will charge you 25 euro for every time you have taken our test without our permission. In this case, you will receive an invoice by email you have provided us with the test.
If you book our course without taking our Placement Test, we will suspend your booking and ask you to take our placement test. If you do not pass the test, we will charge our administration fee (25 euro) and refund the rest of your payment. Payment fees for PayPal or Credit card payments are not refundable.
You need a student account for e-learning and homework. Your account will be automatically generated after your booking. Please use the same email address for every booking and use it for your student account (Student Dashboard).
Do you have a partner? Please book your courses separately from each other. You and your partner need to use their own email addresses and have different accounts with us. Otherwise, you will not be able to take our tests and receive your Dutch certificate.
All available courses are already published on this page >. We do not have any other courses than the ones you can find on our website. If our courses are available for booking, you can enroll straightaway. Please take our Placement test first.
If our available courses do not fit in your schedule or if you need a flexible course, please book a private course.
Dutch Course Online offers open admission for all Dutch courses to all students and non-students. It is a first-come-first-serve principle. We recommend that you reserve your seat in our course as early as possible by paying a course fee.
When you enrol, we reserve a place for you in the group of your choice. It is not possible to fill these places halfway through the course. It is therefore not possible to be refunded for the tuition fees of an open admission course. Please read our Terms and conditions >
These Terms and Conditions apply to all agreements between Dutch Course Online and consumers that concern educational services, whether formal education or informal instruction and to all agreements that exclusively concern the purchase of teaching materials.
By becoming a student of Dutch Course Online or subscribing to Dutch Course Online Online Learning or using the information, tools, features and functionality located on www.DutchAcademyOnline.nl and in the book Simpel Nederlands (the “Service”), you are entering into a binding contract with Dutch Course Online.
If you do not agree with these Terms, please do not use the Service.
The Service and the content provided through it is the property of Dutch Course Online, and we grant you a limited, revocable license to make personal, non-commercial use of the Service and to receive the content made available through the Service, based on the subscription.
Book Simpel Nederlands & Materials
All materials of the Service, including the book Simpel Nederlands, content, text, images, software, audio and video files, documentation remain at all time the sole property of Dutch Course Online. Such materials are protected under international copyright, trademark and other intellectual property laws. You may not use, post, distribute, sublicense, translate, print, take pictures, reproduce in any way any such materials without the prior express written consent of Dutch Course Online. This includes all terminology and content of the Book Simpel Nederlands. The book Simpel Nederlands is not available for purchase in any bookshop. You are not allowed to sell your book after finishing your course without the prior express written consent of Dutch Course Online.
You can book a package of steps. All steps are divided into 2 packages:
A1 level package = A1 Step 1 + A1 Step 2 + A1 Step 3.
A2 level package = A2 Step 1 + A2 Step 2.
If we have some spots left we may offer A1 Step 2, A1 Step 3, A2 Step 2 without a package. Please see this page for available packages and steps.
Can I enroll in your course?
Yes. You can enroll in our course. Class lessons missed by the student will not be rescheduled. Retrieving (or refund) of missed group lessons is not possible.
How can I catch up on missed lessons?
You can find study materials (video, audio, books) and homework of all missed lessons on Student Dashboard. We are expecting you to catch up on your missed lessons by self-study (You can also book a Private lesson or a Skype lesson). You will find everything you need on Student Dashboard.
Lost your password? Please go to this page >
Make sure you are logged out before you request a new password. Please logout >
Please see Are you sure you want to logout? Confirm and logout.
Yes! Our Dutch Placement Test ensures that students will enroll in the course that best suits their level of ability and that students share similar knowledge in any given Dutch course. It therefore helps make language classes an enjoyable experience for both the student and the teacher.
Students who intend to enroll in a Dutch course at Dutch Course Online, and who have previously studied the Dutch language elsewhere, must first complete the Dutch Placement Test. Those students who have never studied the language before, must first complete the Placement Test for New Students. Take our test here >
This information has been sent to your email address directly after your payment. Please read our emails. Please check your spam folder. If you can not find it, please download your course planner. You will find all information there (location, time, schooldays).
No, this is not possible at Dutch Course Online.
You can pay by iDEAL or Credit card.
You can change your course prior to the start date of your booked course according this table:
|Date/time of change||Charges*|
|7 days prior to the start date of your booked course||No charges|
|From 7 to 5 days prior to the start date of your booked course||25%|
|From 5 to 3 days prior to the start date of your booked course||50%|
|From 3 to 2 days prior to the start date of your booked course||75%|
|From 2 to 0 days prior to the start date of your booked course||100%|
|After the start date of your booked course||100%|
Dutch Course Online
Example 1: Your course starts on 1 December. You ask us to change your course on 23 November (7 days before the start date of your booked course). No change charges will be applied. It’s free.
Example 2: Your course starts on 1 December. You ask us to change your course on 25 November (5 days before the start date of your booked course). 25% change charges will be applied. It means you will be charged additional 25% of your booked course fee.
* calculated from an original course fee without any discount. Please take note, if you have received a discount on your course fee and you would like to join another course which costs more or has a lower discount, you will have to pay a difference in price between the two courses.
You can cancel your registration up to two weeks before the beginning of your course free of charge. Cancellations are accepted in written form (email) only. Failure to cancel in time results in full fees being charged.
|Date/time of cancellation||Charges||Refund|
|14 days prior to the start date of your booked course||0%*||100%|
|From 14 to 11 days prior to the start date of your booked course||25%||75%|
|From 11 to 10 days prior to the start date of your booked course||50%||50%|
|From 10 to 7 days prior to the start date of your booked course||75%||25%|
|From 7 to 0 days prior to the start date of your booked course||100%||0%|
|After the start date of your booked course||100%||0%|
Dutch Course Online
Example 1: Your course starts on 1 December. You ask us to cancel your course on 15 November (14 days before the start date of your booked course). No change charges will be applied. It’s free. You will get 100% refund*.
Example 2: Your course starts on 1 December. You ask us to cancel your course on 20 November (10 days before the start date of your booked course). 25% cancellation charges will be applied. It means you will be charged 25% of your booked course fee. You will get 75% refund.
*Payment fees for PayPal or Credit card payments (usually around 3%) are not refundable. Payment fees for iDeal payments are fully refundable. Received course material cannot be returned and refunded.
Private and Skype lessons need to be cancelled 48 hours before the beginning of the lesson. Failure to do so results in the student being charged for the lesson in question.
Class lessons missed by the student will not be rescheduled. Retrieving (or refund) of missed group lessons is not possible. Our students can find study materials (video, audio, books) and homework of all missed lessons on Student Dashboard.
- Students commit themselves to the course for the duration.
- If the student, for any reason, can not attend the lesson, this student must notify Dutch Course Online 24 hours before the start of that lesson.
- Dutch Course Online is not liable for damages incurred by students in any form.
- Dutch Course Online provides an orderly learning environment. Students will be held liable for any damages caused.
- Barring circumstances beyond Dutch Course Online’s control, a replacement teacher will be found in case of absence.
“No homework exit” rule (Homework Brexit rule)
Learning Dutch takes a lot of effort. We expect you to do your homework so your fellow students can do exercises with you during our lessons. When you do not prepare your lesson, your fellow students may have trouble doing exercises with you. This can be very frustrating for them and it slows down their progress in their learning of the Dutch language.
Please take note, we accept only committed students. If you don’t do your homework 3 times in a row, you will not be permitted to participate in our lessons anymore. Your course fee will not be refunded.
Testing & Certification
If you like to receive our certificate, you will need to take our online end test. You can take this test only one time. Your certificate will be automatically generated by our system directly after you complete the test. Your certificate will be provided to you by email. We provide only digital certificates. Please take note, you will receive your certificate only one time.
The end test should be taken at the end of your course according to our course planning. If you do not follow our planning and take the test too early, you will not have another chance to retake the test and will not receive any other certificate. If you like to take the test again, you have to book our private lessons or take the same course again.
Liability Dutch Course Online
Dutch Course Online declares that the company’s liability for any students’ claim whatsoever is limited to the sum that he or she has paid for the course(s). We will not be liable for indirect, special or consequential loss (including loss of privacy/personal data, anticipated profit or other data), howsoever arising. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen.
- Dutch Course Online offers open admission for all Dutch courses to all students and non-students. We do not make seat reservations. It is a first-come-first-serve principle. We recommend that you reserve your seat in our course as early as possible by paying a course fee.
- Private course fees must be paid 24 hours prior to the start time of the course.
- Skype course fees must be paid 24 hours prior to the start time of the course.
- Dutch Course Online reserves the right to increase course fees.
- You have to speak English well and pass our Placement Test in order to be admitted to our Dutch course.
- Registration only happens after the receipt of the completed and signed registration form. Through registering you agree to the registration conditions.
- Students will be registered in the order their registration forms are received.
- Fully booked course means that all 12 spots in this course are already taken. You can not enroll in this course. You can enroll in our next course >
- Group lessons can only be offered if there is a minimum number of 8 students. Should a course have to be cancelled or rescheduled, we will inform you at least three working days in advance. You will not be charged.
Please visit this page >
You are not eligible to request a DUO loan for our courses.
Yes! You can take a test once your have completed your course.
Yes! You will receive an invoice.
We have two kinds of invoices:
1. A customer invoice.
2. A business invoice.
A customer invoice has your name and address. Private individuals do not need to pay VAT. You pay for your Dutch course yourself. Your invoice will be sent to your email address directly after your payment. You may try to ask your company for reimbursement.
A business invoice has the name of your company. Companies have to pay VAT and also some additional costs.
Is it possible to receive an invoice for the payment with the name of the company I work for (a business invoice)?
It is only possible when your company is going to pay to us. Please ask your company to read this page before you enroll in our course. They will tell what you should do next.
Yes! You will receive our Dutch certificate after you have completed our course.
Do you provide a Civic Integration certificate?
No. You must pass the Civic Integration exam at a government office ‘DUO’.
Civic Integration exam
Most immigrants to the Netherlands from outside the EU have to pass the Inburgeringsexamen (civic integration exam) in order to get a Dutch resident permit or to apply for Dutch citizenship. You will need to have sufficient command of the Dutch language (level A2) and basic knowledge of Dutch society in order to fulfil the integration requirements. Information on the exam can be obtained from the organisation DUO at www.inburgeren.nl or by calling 050-599 9600
Integration Exam preparation training
We will offer you our Integration Exam preparation training once you have successfully completed our A1 and A2 level courses. We will give you the tools you need to pass the exam with success. We will also provide some practice test materials for your civic integration exam and all information about examination fees, exam locations, rules and registration you need.
What do you need to do?
Step 1 Enroll in Beginners A1 level course >
Step 2 Enroll in Semi-Intermediate A2 level course >
Step 3 Enroll in Dutch Integration Exam Preparation Course