We reserve the right to change the physical group lessons at any location where Dutch Course Online offers lessons to online lessons in our Virtual classroom (via the internet) under extraordinary circumstances like:
1. If our teacher is sick and we are not able to find a replacement in time. We may offer you an online lesson instead of the lesson at Dutch Course Online. This also means that you may have your replacement lesson via the internet at another time than your usual class times. Replacement lessons are offered at the weekend on Saturday or Sunday. We will send you an email with all instructions. Missed replacement lessons are not eligible for refund.
2. Epidemics (like Coronavirus COVID-19) or other extraordinary circumstances. The outbreak of COVID-19 can constitute extraordinary circumstances, as it is a serious public health emergency which can result in draconian public measures that are entirely outside of our control. We follow the advice of the RIVM (National Institute for Public Health and Environmental Protection) and we also keep track of the public situation in Online. As long as universities (TU/e, Fontys) continue their education, we will continue our lessons. If they will close, we will close but continue our lessons in our virtual classroom via the internet. You will not be eligible for any refund.
We will always inform you by email about all changes in your course in advance. It is your responsibility to add our email address to your contacts and check your email box (as well as your Spam box and all Gmail Tabs) daily.
If we will be forced to close our offline lessons due to extraordinary circumstances and will not be able to offer you online lessons instead, we reserve the right to postpone, change or cancel your course and offer you a partial refund for missed lessons.